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Training and accreditation - A long term industry investment

Monday 01, Apr 2019

If you have been in business long enough, there will almost certainly have come a time when you experienced a work-related situation that made you question the training of the people involved.

While we all embrace the importance of proper training, particularly when there are health and safety issues at stake, how much thought is given to establishing accreditation and standards in the ‘softer’ service industries?

Training is crucial to organisational and individual development and success. It is about developing the knowledge and expertise to foster a culture of safety and learn how to plan ahead, among other things – and it is beneficial to all parties.

Specialised training delivered by accredited people or organisations within each industry will achieve the best results, supported by routine monitoring and evaluation of training efficacy and implementing corrective measures where required to achieve better outcomes for staff.

In this light, ARAMA has developed a ‘first of its kind’ Management Rights Industry Training Program (MRITP) designed specifically for people entering the Management Rights industry as operators for the first time.

We have also discovered that the training program is ideal as a refresher course for experienced resident managers and suppliers, service providers and professionals who want to update their knowledge and learn about the latest developments, trends and innovations in the management rights industry.

This all-inclusive and interactive one-day workshop is also of benefit for people considering entering the industry in the future or looking to gain an understanding of how the industry works. It is also relevant for the employees of professional service providers or suppliers and banks, accountants and brokers.

Covering the legal perspectives of Property Law, Strata Law, Tenancy Law and other Acts, Office of Fair Trading compliance and field investigations and the role of the Committee and Body Corporate as well as how to avoid disputes with the Body Corporate, the MRITP comprehensively prepares the Resident Manager to act as Letting Agent, Caretaker and/or Building Manager. At the end of the program, participants are equipped with a greater understanding of all the major components needed to better manage a successful Management Rights business.

The MRITP moves beyond the ‘training’ model of continuing education, and offers participants ways to engage with, reflect on, and learn from the subtle and difficult ‘day-to-day’ problems that may arise within their operation as well as across the broader context of the strata industry.

ARAMA carefully selects facilitators with leading edge practical experience who are renowned as being the best in the business so attendees can gain insight from their experience and success.

Associations have an important role to play in strengthening the professional and educational standards within their industries, as well as in fostering and maintaining a Code of Ethics for members to enhance standards of operation and behavior. The Management Rights industry continues to face many challenges, and for ARAMA to continue to expand its activities in support of the long and sustainable success of this industry, it needs the support of Resident Managers who own and operate Management Rights businesses.

This year ARAMA will conduct more than 40 free face-to-face training and education events for members in regional areas and metropolitan cities across Australia. These sessions will focus on the practical exchange of information on a wide variety of topics including:

  • Body Corporate Committees and their structure

  • Letting lots in strata buildings

  • Legislative reform to licensing laws

  • Management Rights explained

  • The role of fair trading and the importance of trust accounts

  • The role of the Residential Tenancy Authority

  • The role of the Body Corporate Commissioners Office and

ARAMA’s innovative industry training program, MRITP, together with regular workshops, regional networking events and webinars will continue to improve member skills and performance to ensure that they are ready to meet the challenges of today’s economy and business world.

Trevor Rawnsley