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ARAMA e-News Bulletin October 2020

Wednesday 07, Oct 2020

OCTOBER 2020 Edition

A message from our CEO to you

“If one day you find yourself in a time machine - skip 2020”
PM Scott Morrison  


Dear Valued ARAMA Member,
There is a plethora of information in this month’s e-News Bulletin (sorry!) This is due to the rapidly changing reactions to the pandemic which continues to dominate our Governments health directives and in some cases its political manoeuvrers.
There is an abundance of Government handouts but a distinct lack of risk management in relation to borders. More border openings = less handouts!
Congratulations to the South Australian Government who has joined with the NSW Government and are leading the way into the brave new normal. At time of writing, SA and NSW are the only States that have allowed access to all Australians with the exception of Victoria. As a result, business is beginning to boom especially in NSW and SA Tourism.
Now if we can just get the borders open again in Queensland - business will begin to boom again. Pretty obvious really!

Enjoy this month's read.

Best wishes
Trevor Rawnsley

Industry News

3 New hurdles announced in new roadmap
The Queensland Government has announced more hurdles to jump including 28 clear days of zero community transmission in NSW before it will allow the Queensland/NSW Border to fully re-open. Is this a bridge too far ? You be the Judge...

Read More

Federal tourism relief package now open
The Federal Government will inject $250 million into regional Australia, encouraging more Australians to travel and experience a home-grown holiday, boosting regional jobs and local economies. The package includes two measures, a $50 million Regional Tourism Recovery initiative to assist businesses in regions heavily reliant on international tourism and $200 million for an additional round of the Building Better Regions Fund.

Read the press release

Read More

Read the fact sheet

Read More

Free ATDW for 24 months

In response to the impacts of COVID-19, Australian Tourism Data Warehouse (ATDW) is offering FREE membership with no annual fee for the next 24 months, providing a saving of $150 per year. Operators looking to take up this offer should visit and click 'Register Now' in the top right corner to create an ATDW listing. For existing ATDW members, there is no action to take. 


Read More

ATIC update

The Australian Tourism Industry Council has provided an extensive update. Since this was produced the Qld/NSW border bubble has been expanded and SA has opened its borders to NSW. 

Read More

Jobkeepeer 2.0 extension and amendment rules explained

The Jobkeeper Extension and Amendment rules only passed into law on 15 September and the ATO are still finalising the very last pieces of guidance. Here is a summary of the impacts for you and your business.

Read More

Announcement on changes for residential tenancies 

While the moratorium on evictions for residential tenancies in Victoria and NSW has been extended until March 2021, Queensland’s Residential Tenancies Authority have announced that the eviction moratorium will cease to apply from 30th September 2020 in Queensland thus restoring a small semblance of fairness and balance in relation to renting in Queensland

Read More

Modernised Body Corporate regulations to commence in March 2021
The Palaszczuk Government has finalised a modernised set of body corporate regulations which will deliver important benefits for Queenslanders. Read the Attorney Generals press release.

Read More

Review the details direct from the Office of Regulatory Policy

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Looking for a grant via Queensland Tourism?
The Queensland Tourism Industry Grants Gateway is a really useful way to navigate your way through this often daunting path.

Read More

Latest public health direction

Please find Queensland`s updated public heath directive -  Movement and Gathering (No 4)

Read More

Chief health officer public health directions update   

The Queensland Border Bubble has been expanded and Border Restrictions Direction (No. 15) has now been released. Get the facts here. 

Read More

Latest news and views from OFT
Queensland’s Office of Fair Trading (OFT) has released updated information about licensing and scams and a whole bunch more. 


Read More

COVIDSAFE Check-in for NSW businesses goes live

The NSW Government’s COVID Safe Check-in tool has gone live across NSW and is available to registered COVID Safe businesses. Please find a copy of the QR Code, a presentation pack, a set of hi res promotional pieces and supporting Q&A`s.

Read More
While not mandatory, Queensland businesses who wish to use a Q Code to assist with contact tracing can take advantage of this privately funded service. Click here for more information.
Read More

Grace period for property sector reforms extended
In response to ARAMA`s repeated requests in light of the extensive impacts of COVID-19 on the property sector, the NSW Government has extended the grace period for penalties under new Property and Stock Agents Act regulations until 1 April 2021. 

Read More

NSW property matters
Fair Trading NSW has released its latest update which includes new real estate requirements under the COVID-19 health order. 


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Victorian updates - COVIDSAFE UPDATE

It is now mandatory for every Victorian business that is open to have a COVIDSAFE Plan. To ensure compliance, random spot checks are underway. Failure to comply could result in an on the spot fine of up $9,913 and up to $20,000 for serious offences. For information and resources to help you prepare a COVIDSAFE plan, visit the Business Victoria Website here.


Read More

Victorian updates - Sole trader support fund

Applications for the Sole Trader Support Fund have just opened, with eligible businesses now able to apply. For more information and to check the full criteria. 

Read More

For a limited time, Southport Golf Club is offering ARAMA Members the opportunity to apply and become full paying members without the normal entrance fee of $2000.
If you are not a golfer, then take advantage of applying to become a "Friend of Southport" with NO JOINING FEE and enjoy the modern clubhouse for dining and drinks at member-discounted prices.  


Read More

ARAMA member and former police officer develop a guest blacklisting
web based platform.

Blacklist guests and alert other providers
What are the real costs to your business when a guest leaves your accommodation trashed? What are the real costs to your business when a guest participates in illegal matters when staying in your accommodation?

Read More
Resort News – Special subscription offer for ARAMA members
As a valued ARAMA member, you can take advantage of this special Resort News subscription offer, exclusive to us!

Read More
The Latest from ARAMA
A-MAP is here to help you!
Our industry is filled with compassionate and caring people, they don't call us caretakers for nothing!
  • But, who is taking care of you?
  • How can you do it all, whilst juggling work and home?
  • Who can you turn to?
  • Or maybe others turn to you...have this tool in your back pocket to help out other Resident Managers.
To learn more watch the webinar - Acacia EAP and A-MAP are here to help you!


Looking for Guest Registration Cards, Trust Account Receipt books or In-room Notice Stickers? Shop at member prices on the ARAMA  online store! 

Shop Now

ARAMA's Next Educational Webinar:  Office of Fair Trading & Trust Account Investigations 

While this particular presentation features Queensland’s OFT, members in other States should tune in as the principles explained are very similar in your State. While the licensing requirements my differ the principles of trust account management and the regulator are very similar.

Register now

ARAMA's Next MRITP: Tuesday 27th October 2020

This Management Rights Industry Training Program (MRITP) is ideal for:

  • First time Management Rights operators who are thinking of entering the industry or just about to

  • New operators in their 1st year of operation

  • Experienced operators looking to refresh their industry knowledge and improve their industry IQ

  • Professionals, suppliers or service providers who want to understand more about this fascinating and vibrant industry

Register now
Member Spotlight

Geoff Shortland, Resident Manager at CENTRÃ Toowong in Brisbane

To the west of Brisbane in the heart of Toowong, is Centra Toowong. You will find a community that is beaming with a lovely 13 story apartment building with 161 units that are filled with Smart features such as smart letter boxes and parcel lockers! Many executives, students, and animals call this home, all within 100m of a walking bridge, bus, train and ferry terminal! Geoff and his wife manage the daily business and have been MR Operators since 2016. Geoff knew the developer and it’s all about location, location, location! They started in the building in January 2017 and filled the 161 units within the first 6 weeks and had a waiting list.

Geoff is most passionate about having a fantastic place, wants everyone to come home and have a dog minding service going above and beyond.  They offer friendly service, and do what is best for the building, people, and pets.

Geoff joined ARAMA as he has always been involved in the industry. He believes that learning happens at all times and enjoys giving support to others. He is currently the Branch President of Brisbane.

Some of the lowlights of being in MR has been COVID where they experienced empty apartments for the first time while managing investor / residents’ expectations. The office was manned as much as possible during this difficult time whilst meeting the government distance regulations. On the other side, the highlights have been, the positive feedback from residents, being able to help someone when they were sick and just keep going above and beyond for them. Being elected to the board of ARAMA, and the feeling of being connected within the community, and of course helping with pet management when required.

Geoff & Jasmine’s  top tip: Spend time with people and really listen to what they are saying!

Join Today

Why become an ARAMA Member?

Join an association that is looking out for your needs, offering guidance and providing support, whilst you continue with the day to day operations as resident managers.

ARAMA offers our members invaluable benefits along with exclusive cost savings of over $2000 annually! 
View our 2020 Member Benefits

To access our online discussion forum, educational webinars and other online resources - join ARAMA today. 

Join Us

Find out how a software program that costs you nothing can improve  your relationship with your committee
Watch this recorded webinar 


From mitigation to litigation, we also explore the impact an ever-increasing number of class actions

As spring arrives and we hurtle towards the end of the year, our country is still in the grip of the fallout – health, social and economic – of COVID-19. And although life and business are not back to ‘normal’, Mother Nature is not changing her course. With one of our most perilous seasons for bushfires, flood and tropical cyclones just around the corner, we look at risk mitigation in this edition.

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Far north Queensland leading the way in regional travel recovery 
Traditionally Queensland’s Far North has been a tourism hot spot, with the region worth a whopping $2.5 billion annually. The draw of sites such as the Great Barrier Reef, the Whitsunday Islands and the World Heritage Rainforests bring a flock of tourists each year, however the impact of COVID-19 travel...

Read More


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GCMC Bundall
Queensland 9726 Australia

Office: 1300 ARAMA Q

Email: national@arama.
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