Unit owners in buildings managed by a ARAMA Resident Manager have investments monitored by a person living on the site – fellow owners who also share an interest in the success of the building.
When items in the common property need repair or attention, the Resident Manager is there to identify and resolve a problem.
The Resident Manager is usually the first to be aware of damage, noise or security concerns on the site and is in a position to take action.
Without a Resident Manager , there may be a delay before someone “owns the problem”.
A Resident Manager who belongs to ARAMA keeps in touch with legislative issues, industry activities and industry practices.
Where the owner has his unit managed by a Resident Manager, the owner receives the benefit of the Manager’s marketing knowledge, particularly regarding changing trends.
This knowledge should enable the manager to respond to changing trends, such as shorter holidays and holidays booked at much later notice.
The manager will also be involved with the cleaning and presentation of the unit after each letting, reducing the chances of maintenance items being left unattended.
The manager also develops a list of reliable tradesmen who can carry out repairs promptly and at reasonable cost.
The Resident Manager is at the complex to welcome guests, and provide the guest with the keys and details of the complex.
Managers ensure guests settle into units with the confidence that there is someone available who can provide assistance.
The successful manager will listen to the guests’ requests, helping them enjoy their stay.
The skill with which the manager provides advice on tours and nearby activities and his quick response to repairs are important to guests.
The ARAMA Resident Manager will provide a standard of service consistent with the ARAMA Code of Ethics.
Guests will benefit from the visible presence of the Resident Manager to provide advice on a wide range of holiday issues.
For ARAMA to continue to expand its activities, ARAMA needs the continuing support of Resident managers who own and operate Management Rights.
The industry continues to face many changes.
ARAMA is an association supporting managers, addressing those challenges and seizing opportunities.